Frequently asked questions
Selecting fabric
I see T-shirts listed at $15 on other websites. What makes Incko products different?
At Incko, our $15 T-shirts offer superior value. Unlike cheaper options that may feature lower-quality mixed fabrics with iron-on or digital prints, we provide high-quality fabric and durable screen printing. Other sites may have high minimum order requirements or extra costs for branding and design. At Incko, you benefit from excellent fabric quality, long-lasting prints, personalized design assistance, and customized branding—all included in our price.
What is GSM, and how do I choose the right fabric for my order?
GSM stands for grams per square meter, indicating fabric density. Higher GSM values denote thicker, denser fabrics. For T-shirts, we recommend 180 GSM; for Polos, 210 GSM; and for Hoodies, 300 GSM.
How do I select the fabric color?
You can choose from a broad range of colors using the Pantone shade card available online. We dye the fabric in-house to match your selected color. Please note that there may be a slight difference between the color displayed on your screen and the actual fabric.
How much customization can we request for sizing and other specifications during the stitching process?
At Incko, we offer extensive customization options. While we use the standard US size guide up to 5XL, we can accommodate specific sizing needs and additional features, such as pockets on Polos or zippers on Hoodies, even for minimum quantity orders.
Designing
We want to print something special for our business but don’t have a design. Can you assist with this?
Absolutely! Our in-house design team is here to help. We’ll work with you to brainstorm ideas and create a design that enhances your brand. Once you select an idea, we’ll develop a complete, print-ready design for you.
We have a logo but need some modifications. Can you handle this at Incko?
Yes, we can help with modifications to your logo. Whether it’s fixing pixelation, changing colors, or adjusting elements, we can make these updates at no additional cost.
How many rounds of feedback are included in the design process?
We offer up to 2 rounds of feedback at no extra charge. If further modifications are needed beyond these rounds, additional changes can be made for an extra fee.
What are the charges for design services?
Design services are completely free at Incko.
Printing
What is screen printing, and why is it preferred over heat transfer and other methods?
Screen printing is a highly durable and long-lasting method of printing. It involves pushing ink through a stencil onto the fabric, which results in vibrant and enduring designs. Unlike heat transfer, which can fade or peel over time, especially with frequent washing, screen printing ensures that your designs remain vivid and intact.
We need the products for a single-day event. Should we still choose screen printing?
Yes, we recommend screen printing even for a single-day event. The superior quality of screen printing will ensure that attendees appreciate the product, potentially wearing it often and thereby promoting your brand. This increased visibility serves as a form of free advertising, extending the impact of your event.
Are there additional charges for screen setup or color separations?
At Incko, there are no extra charges for screen setup or for using multiple colors in your design.
How many colors can be used in a screen printing design?
We can accommodate up to 8 colors in a screen printing design.
Pricing
How much advance payment is required upon order confirmation?
We require a 50% advance payment to be made after you confirm your order.
What is the cost for sample products?
We offer general samples to help you assess the fabric and print quality. These can be shipped to you within the US and India, and you can return them by covering the shipping costs. Additionally, we can create custom samples with your design for an extra charge, which will also be shipped to you.
Shipping
Do I need an import/export license to place an order with Incko?
No, an import/export license is not required for placing an order with Incko.
What are the shipping costs for orders with Incko?
Shipping costs are approximately $2 per T-shirt and per Polo. For Hoodies, the cost is around $3, depending on the quantity of your order.
What is the estimated delivery time for my order?
Once your order is shipped, delivery typically takes 7-10 days within the USA.